Email · Last updated 30 October 2026
Email and Communications Policy
The short version. We send the emails your account needs. We send marketing emails rarely, always with a working unsubscribe link and our postal address, and we stop within 10 business days of a request (usually the same day). We never send texts or make sales calls, and we never sell or rent email addresses.
1. Emails your account needs
Sign-up codes, your link and licence key, receipts and subscription confirmations, renewal reminders, payment problems, cancellation confirmations, security notices and changes to our terms. These are part of the service and are sent even if you unsubscribe from marketing.
2. Marketing and outreach emails
We may occasionally email customers about new features, and may write once to a business contact (for example an agency's training or compliance lead) whose work address is published for business contact, to introduce Kura Notes. Every marketing or outreach email from Kura Notes LLC will:
- say truthfully who it is from (Kura Notes LLC) and have an honest subject line;
- say clearly that it is an advertisement or introduction where it is one;
- include our postal address: {{POSTAL_ADDRESS}};
- include a clear way to opt out (a link or "reply STOP"), which works for at least 30 days after sending; and
- never be sent to an address that has opted out, which we honour within 10 business days and keep on a do-not-email list.
We do not buy, sell, rent or share email lists. We do not send email to addresses gathered by automated harvesting. We follow the federal CAN-SPAM Act and state anti-spam laws.
3. How to stop marketing email
Use the unsubscribe link in the email, reply with "STOP" or "unsubscribe", or write to admin@kuranotes.org. You will not be asked to log in, pay or give anything other than your address.
4. No texts or calls
Kura Notes LLC does not send text messages or make marketing phone calls. A text or call claiming to be from Kura Notes asking for your key, PIN or card details is not from us.
5. Fake emails
Our emails come from admin@kuranotes.org. We never ask for your PIN, backup passphrase, or a copy of a note. If in doubt, forward the message to admin@kuranotes.org.