Terms · Effective 30 October 2026

Terms of Service

On this page: 1. Who we are · 2. Accepting these terms · 3. What Kura Notes is · 4. Your licence · 5. Your account and key · 6. Your notes · 7. Your responsibilities · 8. Health information · 9. Trials, subscriptions, renewal and cancelling · 10. What you may not do · 11. Ownership · 12. Feedback · 13. Changes · 14. Ending access · 15. Disclaimers · 16. Limits on liability · 17. Indemnity · 18. Disputes and arbitration · 19. Governing law · 20. General · 21. Contact

1. Who we are

Kura Notes is made by Kura Notes LLC, a Georgia limited liability company ("Kura Notes LLC", "we", "us"). These Terms of Service ("Terms") are a binding agreement between you and Kura Notes LLC. They cover the website at kuranotes.app, the app at care.kuranotes.app, the licence and billing service, our emails, and any other place we offer Kura Notes (together, "Kura Notes").

2. Accepting these terms

You accept these Terms when you start a free trial, open or install the app, tap I agree on the screen the app shows before first use, or subscribe. If you do not agree, do not use Kura Notes. You must be at least 18 years old and able to make a binding contract.

These Terms include, by reference, the Privacy Policy, the Acceptable Use Policy, the Subscription, Renewal and Refund Policy and the End-User Licence for the installed app. If you use Kura Notes on behalf of an organisation that has signed our Business Subscription Agreement, that agreement controls where it differs from these Terms.

If you use Kura Notes for an employer or another organisation, you confirm that you are allowed to accept these Terms for your own use and that your use is allowed by that organisation.

3. What Kura Notes is, and what it is not

Kura Notes helps caregivers, direct support professionals, host home providers and family members write daily care notes. You tap through the shift; the app puts a note together on your device from what you tapped and typed; you read it, change it if needed, and sign it.

• It is not a system of record. It is not an electronic health record, a clinical tool, a medication administration record, or a replacement for any documentation your state, waiver program, payer or employer requires.
• It does not give clinical, medical, legal or billing advice. It does not decide what care someone needs or whether a note meets a rule.
• It does not add or check facts. It writes from what you enter. Its checks before signing (for example, that the times make sense) are aids, not a guarantee that a note is complete, correct or acceptable to anyone.
• It is not for emergencies. In an emergency, call 911.

We make no promise that a note written with Kura Notes will meet the requirements of any agency, program, payer, licensing body or state.

4. Your licence

While you have an active free trial, subscription or access we have given you, Kura Notes LLC grants you a personal, limited, non-exclusive, non-transferable, revocable licence to use Kura Notes on devices you own or control, to write notes about care you provide. The plan sets how many caregivers, devices and people you support are included (today: one caregiver, two devices and two people supported for $30 a month, and a second caregiver for $10 a month). One free trial per person.

The software is licensed, not sold. When access ends, the licence to write new notes ends; you can still open, read, export and back up the notes already on your device.

5. Your account and licence key

Your account is your email address and your licence key. Give us a real address that you control, and keep it up to date. Keep your licence key and your app PIN private: anyone with your key can use your plan, and anyone with your device and PIN can read your notes. You are responsible for everything done with your key, your devices and your PIN. Tell us at admin@kuranotes.org straight away if you think someone else has your key; we can stop it and give you a new one.

6. Your notes

Every note, draft, addendum, summary, calendar entry, name, label and setting you create ("Your Content") is created and stored on your device, encrypted with your PIN. Kura Notes LLC does not receive, store, back up, read or have access to Your Content, and has no way to recover it. Your Content belongs to you (or to your employer, if your job says so).

Because nothing is kept on our side, you are responsible for backups. The app offers an encrypted backup file and an Excel export. A lost device, a forgotten PIN or backup passphrase, a cleared browser, or a broken device can mean notes are lost for good, and we cannot get them back.

Your Content leaves your device only when you choose: copying, printing, exporting, saving a backup, or moving records to another device with the camera. Where a copy goes after that, and who sees it, is your responsibility and your employer's.

7. Your responsibilities

You agree that you, not Kura Notes LLC, are responsible for:

• reading, checking, correcting and signing every note, and for everything a signed note says;
• writing only about care you actually provided, truthfully and on time;
• following every law, regulation, licensing rule, program rule and employer policy that applies to you, including any rule about which tools you may use, what you may write and where records must be kept;
• getting any permission or consent you need from the people you support, their guardians or your employer;
• putting the official record in the system your employer, program or state requires;
• keeping your devices, PIN, licence key and backups safe; and
• following the Acceptable Use Policy, including its rule not to type full names, dates of birth, Medicaid or other ID numbers, addresses or other direct identifiers of the people you support into Kura Notes.

8. Health information and HIPAA

Kura Notes is built so that Kura Notes LLC never creates, receives, maintains or transmits the notes or any information about the people you support. For that reason Kura Notes LLC is not a "business associate" of anyone under HIPAA and does not sign Business Associate Agreements. If you, your employer or your organisation are a HIPAA covered entity or business associate, you are solely responsible for deciding whether, and how, Kura Notes may be used under your own obligations, and for any information you put into it. Read Health information, HIPAA and Kura Notes for the details. Nothing about Kura Notes is a statement that any use of it satisfies HIPAA or any other privacy law.

9. Free trials, subscriptions, automatic renewal and cancelling

Free trial. A new account gets a free trial of 3 days. No payment card is asked for at sign-up, and the trial does not turn into a paid subscription by itself. When it ends, the app stops taking new notes until a plan starts; nothing already written is deleted.

Subscription. When you subscribe, you buy a monthly subscription to Kura Notes at the price shown before you confirm (today $30 a month, plus $10 a month for a second caregiver seat if you add one), plus any sales tax that applies. Payments are handled by our payment processor, Stripe; we never see or store your full card number.

Automatic renewal. Your subscription renews automatically every month, and your payment method is charged the subscription price each month, until you cancel. You agree to this when you subscribe. We send a confirmation email after you subscribe that sets out these terms and how to cancel, and a reminder at least once a year.

Cancelling. You can cancel at any time, online, with no call or email needed: in the app open Settings, then Manage or cancel subscription, then cancel. You can also email admin@kuranotes.org and we will cancel for you. Cancelling stops future charges. Your access continues to the end of the month you have already paid for, and then the app stops taking new notes. Your notes stay on your device.

Refunds. Monthly fees are not refunded for partial months, except where the law requires it or as set out in the Subscription, Renewal and Refund Policy (for example, a charge made in error).

Price changes. We may change the price for future months. We will email you at least 30 days before a higher price takes effect, and you can cancel before then. A change never applies to a month you have already paid for.

Failed payments. If a payment fails, you can keep writing for 7 days while you update your card. After that the app stops taking new notes until payment goes through.

Taxes. Prices do not include taxes unless we say so. You pay any sales, use or similar tax that applies.

10. What you may not do

You may not, and may not help anyone else to:

• copy, mirror, redistribute, sell, rent, sublicense or share Kura Notes or your access with people outside your plan;
• reverse-engineer, decompile or disassemble Kura Notes, or try to extract its source code or note-writing rules, except where the law allows it despite this term;
• build a competing product from Kura Notes or from what you learn by taking it apart;
• get around the licence, device, seat or trial limits, or take more than one free trial;
• probe, scan or test the security of our servers, or overload or disrupt them, without our written permission;
• remove or change any copyright, trademark or other notice;
• use Kura Notes to write false or misleading records, to document care you did not provide, or for anything unlawful; or
• break the Acceptable Use Policy.

11. Ownership

Kura Notes, including its software, design, note-writing rules, text, graphics and the Kura Notes name and mark, is owned by Kura Notes LLC and protected by copyright, trademark and other laws. Nothing in these Terms transfers any of it to you. "Kura Notes" and the Kura Notes mark are trademarks of Kura Notes LLC and may not be used without our written permission. Open-source parts of the app are licensed under their own licences, which are listed in the app.

12. Feedback

If you send us ideas or suggestions, we may use them without owing you anything. Please never send us a note, a screenshot of a note, or any information about a person you support.

13. Changes to Kura Notes and to these Terms

We may change, add or remove features. We may update these Terms. If a change is material, we will post the new Terms here with a new date and email account holders at least 14 days before it takes effect (except where a change is needed sooner for legal or security reasons), and the app will ask you to agree again. If you do not agree to a change, stop using Kura Notes and cancel before it takes effect; changes do not apply to a dispute that arose before them. Changes to the price follow section 9.

14. Ending access

You can stop using Kura Notes and cancel any time. We may suspend or end your access, or refuse service, if you break these Terms or the Acceptable Use Policy, if your payment fails and is not fixed, if we must by law, or if we stop offering Kura Notes. Where reasonable, we will tell you first. If we stop offering Kura Notes altogether, we will give at least 30 days' notice and refund any month paid for but not yet started. Because your notes are on your device, ending access does not delete them. Sections 6 to 8 and 10 to 20 survive the end of these Terms.

15. Disclaimers

Kura Notes is provided "as is" and "as available". To the fullest extent the law allows, Kura Notes LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy, and any warranty that Kura Notes will be uninterrupted, error-free, free of harmful code, or that any note will be complete, correct or accepted by any agency, program, payer or state. Some states do not allow some of these disclaimers, so some may not apply to you.

16. Limits on liability

To the fullest extent the law allows:

• Kura Notes LLC and its members, managers, employees and contractors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or notes, recoupment, denied claims, fines, penalties, licensing or employment actions, or the cost of substitute services, arising out of or related to Kura Notes or these Terms, even if told they were possible; and
• the total liability of Kura Notes LLC for all claims arising out of or related to Kura Notes or these Terms is limited to the greater of (a) the amount you paid us for Kura Notes in the 12 months before the event that gave rise to the claim, or (b) US $100.

These limits apply whatever the legal theory (contract, tort including negligence, statute or otherwise) and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law, such as for fraud or for death or personal injury caused by gross negligence or wilful misconduct. Some states do not allow these limits, so some may not apply to you.

17. Indemnity

To the extent the law allows, you will defend, indemnify and hold harmless Kura Notes LLC and its members, managers, employees and contractors from any claim, loss, liability, penalty, fine, cost or expense (including reasonable attorneys' fees) brought by a third party (including an employer, agency, payer, regulator, or a person you support or their representative) arising out of: Your Content; the information you enter; your use of Kura Notes in breach of these Terms, the Acceptable Use Policy, the law or your employer's policies; or your sharing, copying or exporting of any note. We will tell you about the claim and let you control the defence, but you may not settle a claim that admits fault for us without our written consent.

18. Disputes, arbitration and class-action waiver

Please read this section carefully. It affects your rights.

Talk to us first. Before starting any claim, email admin@kuranotes.org with your name, your account email, what happened and what you want. We both agree to try in good faith to settle it within 60 days.

Binding individual arbitration. If we cannot settle it, you and Kura Notes LLC agree that any dispute, claim or controversy arising out of or relating to Kura Notes or these Terms (including whether this section applies) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, for a business customer, its Commercial Arbitration Rules), rather than in court. The Federal Arbitration Act governs this section. The arbitration may be held by video or phone, or in the county where you live, or another place we both agree. For claims within the AAA's consumer fee rules, we will pay the filing, administration and arbitrator fees that those rules assign to the business. The arbitrator may award the same individual relief a court could, but only for you individually.

Exceptions. Either of us may bring an individual claim in small-claims court instead, if it qualifies. Either of us may ask a court to stop infringement or misuse of intellectual property. Nothing here stops you from reporting a concern to a government agency.

No class actions. You and Kura Notes LLC each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not combine more than one person's claims. If this class-action waiver is found unenforceable for a claim, that claim (and only that claim) will be decided by a court, not in arbitration.

Many similar claims. If 25 or more similar arbitration demands are filed against us by or with the help of the same lawyers or organisations, they will be administered in batches of up to 25 under the AAA's Mass Arbitration Supplementary Rules, to the extent those rules apply.

Jury waiver. If a claim proceeds in court rather than arbitration, you and we both waive any right to a jury trial, to the extent the law allows.

Time limit. Any claim must be brought within one year after it arose, unless the law requires a longer period.

Your right to opt out. You may opt out of this arbitration agreement by emailing admin@kuranotes.org within 30 days after you first accept these Terms, with the subject "Arbitration opt-out" and the email address on your account. Opting out does not affect any other part of these Terms.

19. Governing law and courts

These Terms are governed by the laws of the State of Georgia, USA, and applicable federal law, without regard to conflict-of-law rules. Any claim not subject to arbitration will be brought only in the state or federal courts located in Georgia, and you and we consent to their jurisdiction. If you are a consumer, this does not take away any protection given to you by the mandatory laws of the state where you live.

20. General

These Terms (with the documents they include) are the whole agreement between you and us about Kura Notes. If any part is found unenforceable, the rest stays in effect and that part is enforced as far as the law allows. If we do not enforce a term, that is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, sale or reorganisation, and will tell you. We are not liable for delays or failures caused by things outside our reasonable control, such as outages of internet, hosting or payment providers. Notices to you go to your account email; notices to us go to admin@kuranotes.org. The section headings are for convenience only.

California users: under California Civil Code section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

21. Contact

Kura Notes LLC, {{POSTAL_ADDRESS}}. Email: admin@kuranotes.org. A person answers, normally within one business day.

The in-app disclaimer

Disclaimer version 2.0 · Effective 30 October 2026 (version 1.0 was effective 11 September 2026)

Before first use, and again after this version changes, the app shows this and records on your device the version and the date you agreed:

All legal documents